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Privacy Policy
Privacy Policy
This Privacy Policy explains how CleanSmart G.P. ("we", "our", "us") collects, uses and safeguards your personal data when you visit cleansmart.gr or interact with our services.
1. Data Controller
CleanSmart G.P.
102 Lavriou Ave., 19002 Paiania, Attica, Greece
VAT No.: 800564410 – Tax Office: KEFODE Attikis
Business Registry No.: 129566901000
Tel.: +30 210 6646 518 / +30 210 6646 515
E‑mail: info@cleansmart.gr
2. Personal Data We Collect
- Identification data (name, postal address, telephone, e‑mail)
- Order data (products purchased, payment status, delivery details)
- Payment data (last 4 digits of card, transaction ID – processed by Alpha Bank)
- Technical data (IP address, browser type, device identifiers, cookies)
- Communication data (e‑mails, chat or call recordings, support tickets)
3. Purposes & Legal Bases
| Purpose | Legal Basis (Art. 6 GDPR) |
|---|---|
| Processing and delivering your orders | Contract (Art. 6 §1 b) |
| Customer support & after‑sales service | Legitimate interest (Art. 6 §1 f) |
| Accounting & tax compliance | Legal obligation (Art. 6 §1 c) |
| Marketing newsletters (opt‑in only) | Consent (Art. 6 §1 a) |
| Website analytics & improvement | Consent (cookies) / Legitimate interest |
4. Data Retention
We retain your data only for as long as necessary:
• Transaction records: 10 years (tax legislation)
• Account and order history: while you maintain an account + 5 years
• Marketing consents: until withdrawn
• Call recordings: max 6 months, unless needed for legal claims.
5. Data Sharing & International Transfers
We share data strictly on a need‑to‑know basis with:
- Payment service provider (Alpha Bank)
- Courier & logistics partners for delivery
- IT / hosting providers within the EU (servers in Germany)
- Marketing platforms (only with your consent)
No data is transferred outside the EEA unless adequate safeguards (Standard Contractual Clauses) are in place.
6. Security Measures
We implement SSL/TLS encryption, role‑based access, firewall / IDS, and regular backups to protect your data against unauthorised access, alteration or loss.
7. Your Rights
You have the right to access, rectify, erase, restrict processing, object, and data portability. To exercise any right or lodge a complaint, contact us at info@cleansmart.gr or by post to the address above. You may also file a complaint with the Hellenic DPA (www.dpa.gr).
8. Contact
For any question regarding this Privacy Policy, please contact our Data Protection Officer:
E‑mail: dpo@cleansmart.gr
9. Changes to this Policy
We may update this Policy from time to time. Any material changes will be posted on this page and, where appropriate, notified to you by email.
Last update: 04 July 2025
